Public Safety Dispatcher
Work Site: 900 Otay Lakes Road, Chula Vista, CA 91910
Department: College Police
Incumbents in District positions are expected to exhibit an equity-minded focus, responsiveness, and sensitivity to and understanding of the diverse academic, socioeconomic, cultural, gender identity, sexual orientation, and ethnic backgrounds of community college students, and employees, including those with physical or learning disabilities, and successfully foster and support an inclusive educational and employment environment.
Under supervision from an assigned supervisor, provide public safety dispatch services for police officers; maintain two-way communication with police units; access law enforcement databases and provide information and assistance to emergency dispatch units; and perform a variety of police support and routine clerical duties including word processing and data entry of a specialized nature.
1. Receive and prioritize calls from staff, students and the public requesting a variety of emergency services including police, fire, and ambulance services; exercise initiative and independent judgment in assessing alarms and emergency or routine calls; coordinate requests for dispatch in order of importance and determine the proper level of response; dispatch units accordingly.
2. Monitor and operate automatic computerized alarm systems and a Computer Aided Dispatch system (CAD) to determine location and type of emergency.
3. Advise and assist police officers and other staff in resolving problems with calls for service; determine wanted status on suspects, runaway status on juveniles, registration and stolen information on vehicles and property.
4. Maintain contact with all units; monitor status and location of police and public safety assistants as well as fire and emergency medical service units.
5. Advise and assist District staff and students in resolving routine issues, emergency situations, and personal issues including contacting outside law enforcement and other agencies, appropriate District staff, and parents.
6. Operate California Law Enforcement Telecommunications System (CLETS) to enter, modify, and retrieve data associated and connected with law enforcement records and criminal history databases.
7. Maintain accurate and up-to-date police files and records; develop and monitor various logs, accounts, and files for current and accurate information; verify accuracy of information, researching discrepancies and recording information; organize and maintain filing systems; process requests for records and subpoenas.
8. Perform a variety of clerical support functions for public safety staff; compile information and data for statistical reports; maintain a calendar of activities, meetings and events for assigned personnel.
9. Perform related duties and responsibilities as required.
Knowledge and Abilities:
MUST HAVE KNOWELDGE OF:
Principles and procedures of public safety dispatching including operation of computer aided dispatch software applications.
Technical aspects of field of specialty.
Pertinent federal, state, and local codes, laws, and regulations.
Office procedures, methods, and equipment including computers and applicable software applications such as word processing, spreadsheets, and databases.
Basic principles of business letter writing and basic report preparation.
Principles and practices used to establish and maintain files and information retrieval systems.
Principles, practices, and procedures of basic fiscal, statistical, and administrative record keeping.
Basic principles and techniques used in public relations including methods and techniques of proper receptionist and telephone etiquette.
Interpersonal skills using tact, patient and courtesy.
Basic mathematical concepts.
Work organization principles and practices.
English usage, grammar, spelling, punctuation, and vocabulary.
MUST HAVE ABILITY TO:
Perform a variety of public safety dispatching functions requiring independent judgment.
Act independently and efficiently in routine and emergency situations.
Exercise good judgment to remedy operational problems with minimum delay while protecting life and property.
Understand, interpret, and apply general radio dispatch, administrative and office policies and procedures.
Perform a variety of office support and clerical duties and activities of a general and specialized involving independent judgment in the interpretation, application, or modification of existing procedures within well-defined guidelines.
Respond to requests and inquiries from students, staff, or the public; effectively present information in person or on the telephone to students, staff or the public.
Use sound judgment in recognizing scope of authority.
Type or enter data at a speed necessary for successful job performance.
Compile and organize data and information.
Maintain filing systems.
Exercise good judgment in maintaining information, records, and reports.
Plan and organize work to meet schedules and changing deadlines.
Operate office equipment including computers and supporting word processing, spreadsheet, and database applications.
Adapt to changing technologies and learn functionality of new equipment and systems.
Work under steady pressure with frequent interruptions and a high degree of public contact by phone or in person.
Work with and exhibit sensitivity to and understanding of the diverse racial, ethnic, disabled, sexual orientation, and cultural populations of community college students.
Communicate clearly and concisely, both orally and in writing.
Establish and maintain effective working relationships with those contacted in the course of work.
Education and Experience:
Graduation from high school
Six (6) months of experience performing public safety dispatch duties involving the operation of radio/voice communications equipment; or as an operator of a telephone switchboard in a public center communication center or closely related.
One (1) year of experience in a high-volume fast paced setting performing clerical and customer service duties as a multi-line phone or switchboard operator may be considered.
Minimum Qualifications: (Faculty and Academic Administrator Positions Only)
Experience in a public safety Computer Aided Dispatch (CAD) radio communication department or radio dispatching, public emergency information systems, or law enforcement is highly desirable.
Range 16, Steps 1-7, $3,762.66-$4,758.57. Includes one range for evening increment. Initial placement for external applicants is Step 1. An excellent benefits package which includes medical, vision, dental, retirement, vacation, generous sick leave package, and life insurance is available for the employee and eligible dependents.
As soon as the successful candidate is identified and following the subsequent governing board approval.
All application materials must be received on-line at https://jobs.swccd.edu. Position is open until filled. Applications received by the first screening deadline of 11:59 p.m. on Friday, January 8, 2021 are guaranteed to be reviewed by the selection committee. Any application received after the deadline is not guaranteed a review. Extended deadline of 11:59 p.m. on Friday, January 15, 2021
Wednesday-Saturday: 5:00 a.m.-3:00 p.m. (Approximately). Work schedule may be adjusted to meet the needs of the department due to dispatch relief, vacation and holiday backfill. Successful candidate may be assigned to any of the campus sites (Chula Vista, National City, Otay Mesa, and/or San Ysidro).
We regret we are unable to accept faxed, e-mailed, mailed, or hand delivered application materials. Only complete application materials submitted through SWC online system will be accepted. To complete and submit your application for this position, please visit our online employment website at https://jobs.swccd.edu. All required information must be submitted online before the review date and time indicated on the job posting.
A confirmation number will be assigned if your application packet has been successfully submitted. Assistance with the online application process is available through the Human Resources Office at 900 Otay Lakes Road, Chula Vista, CA 91910; telephone: (619) 482-6395 or e-mail to email@example.com.
It is the sole responsibility of the applicant to ensure that all application materials are received by the review deadline date. A separate, complete application packet is required for each position for which you are applying for. All materials included in your application packet become District property, will not be returned, will not be copied, and will be considered for this opening only.
Candidates selected for employment with Southwestern Community College District must be fingerprinted by an electronic fingerprinting service (i.e. LiveScan) within 10 days of employment; provide clearance of tuberculosis (dated within the past 4 years and renewed every four years as a condition of continued employment) within 60 days of employment; provide proof of eligibility to work in the United States.
In addition to the above, for Faculty/Administrator positions (only), successful candidate must submit official (sealed) college transcripts confirming date degree conferred and/or a valid CA Community College Credential.
Reasonable accommodations will be provided to candidates with verified disabilities. Accommodation requests should be made at the time the interview appointment is scheduled.
As an Equal Opportunity Employer and in compliance with the Americans with Disabilities Act, Southwestern Community College District will make reasonable accommodations for individuals with disabilities.
The Southwestern Community College District shall not discriminate against any person in employment or in any program affiliated with the District on the basis of age, ancestry, color, ethnic group identification, national origin, religion, race, sex, sexual orientation, physical or mental disability, veteran status, or on the basis of these perceived characteristics, or based on association with a person or group with one or more of these actual or perceived characteristics.
Notice of Availability of the Annual Security Report Southwestern College is committed to assisting all members of the community in providing for their own safety and security. The Annual Security Report is available on the SWCPD website at http://www.swccd.edu/modules/showdocument.aspx?documentid=21116.
If you would like to receive a hard copy of the Annual Security Report which contains this information, you can stop by the SWC Police Department or you can request that a copy be mailed to you by calling (619) 482-6390.
The report contains information regarding campus security and personal safety including topics such as: crime prevention; public safety authority; crime reporting policies; programs to prevent dating violence, domestic violence, sexual assault, and stalking; the procedures the College will follow when one of these crimes is reported; and other matters of importance related to security on campus. The report also contains information about crime statistics for the three most recent calendar years concerning reported crimes that occurred on campus; in certain off-campus buildings or property owned or controlled by the College or a recognized student organization; and on public property within, or immediately adjacent to and accessible from the campus.
This information is required by law and is provided by the SWC Police Department.
Drug and Alcohol Abuse Prevention Plan (DAAPP) More information about the DAAPP, including the Drug Free Environment and Drug Prevention Program Policy and Procedure and Biennial report can be found in the Health and Safety Section of the campus Consumer Information page ( http://www.swccd.edu/index.aspx?page=1084)
To apply, visit: https://jobs.swccd.edu/postings/3296
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